Coronavirus update

1st April 2022

Though we are far from back to normal on the travel front there’s been significant improvement in recent months. All covid regulations have effectively lapsed for those returning to the UK and for much of the world travel only requires that you can show a vaccination certificate and that you complete a passenger locator form or similar. There are still countries where stricter rules apply but they are becoming fewer by the week.

We are all much more familiar with the processes required for travel in the time of covid and will be available to help you at any stage of the travel process – it’s a lot easier when you are familiar with the protocols and procedures involved and we are there to smooth your journey every step of the way.

How will I know if a Tour is going to go ahead?

Greentours is now expecting to be able to run almost all the tours on our schedule. Currently there are very few destinations where significant restrictions apply and if your tour is one of those we’ll advise you of the situation as soon as you enquire about the tour or book on the tour.

What Happens if my Tour is Cancelled?

If ultimately we have to cancel a tour because of the UK FCO travel advice then we will refund you in full or offer to transfer you to another tour of your choice.

We will apply the same process to our many customers from all over the World. So if your government advises against travel to the tour you are booked on with Greentours then we will refund you whether it is different from the UK FCO advice or not.

In all cases of cancellation by us due to the government travel advisories you can in the end expect a full refund.

So what happens if you decide that you are unhappy to travel even though the tour you are booked on is going ahead and there are no travel advisories applicable to that tour? Ultimately our booking conditions apply however in most cases we would like to provide flexibility and allow you to move to a different tour or provide either a full or partial refund. We have moved to a discretionary approach on this – in essence we’ll refund or move to another tour booking everything except payments made on your behalf that we cannot recoup. In practise this will be the ‘flight part’ and possibly some supplier costs.

At some point we expect to return to operating with the traditional ‘rigid’ booking conditions but until everyone – hotel and lodge operators, airlines and of course you – see a more settled scenario then we think it most sensible for all to remain flexible.

Greentours Guarantee

Greentours recognises that it is an uncertain world at present and so we feel full flexibility is vitally important. Please rest assured that deposits are now fully moveable between tours and refundable if you decide that you no longer wish to go on a tour even if there is no change on the status of the tour as far as the FCO is concerned.

However once the final invoice for a tour is issued then we move to the scenario mentioned above. If the tour is able to go ahead then if you decide you are unwilling to travel and/or you have covid then we’ll move to a discretionary approach – in essence we’ll refund or move to another tour booking everything except payments made on your behalf that we cannot recoup. In practise this will be the ‘flight part’ and possibly some supplier costs.

Can I get Travel Insurance?

Holiday insurance is now available with cover for Corona Virus. Click here for more information for the best picks for over 66 and under 66 year olds.

We would recommend that you get insurance that does cover you for covid. Though we’ll look sympathetically on cancellations due to covid, the closer to the departure date this happens, the less the recoverable costs are.

Keeping You Safe on Tour

At Greentours we follow both the Coronavirus safer travel guidance for passengers advice of the UK government and the World Health Organisation’s advice on ‘Protecting yourself and others from the spread of COVID-19’. During the tour we’d like you to follow these guidelines as much as possible to ensure the safety of other tour members, your leaders and of course workers at the hotels.

Hotels and Lodges throughout our ‘Tour World’ are very different creatures however we are working with all of them to ensure that both social distancing and enhanced cleaning regimes are commensurate with internationally accepted protocols. You will find some changes in how both hotel and restaurant meals are taken reflecting the necessary social distancing rules. Where possible meals will be taken outside.

Masks may be expected to be worn at times on a tour depending on local regulations. This might be in the hotel or in the transport or in both and are certainly currently regulation on most airlines. Greentours will have a supply of masks and hand sanitiser available but you should try and bring enough for your own use.

If you have questions regarding trips you can still call the office +44129883563 or email us on anytime.

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